Privacy Policy

To explain how we collect and process your personal information:

We want you to make informed choices about how your Personal Data is used and processed. This is why our website exists. To achieve this, we use various methods and procedures to give you relevant information about the use of Personal Data.
If we believe you require specific details, we will provide them at the appropriate time.
We are happy to answer any questions and provide clarifications regarding any limitations imposed by law. You can reach us via email at the address below: info@timberrendholt.com

We will use Personal Data only for the purposes set out in this Policy.

We may process Personal Data for a range of purposes, including providing the website to you, connecting you with third-party trading platforms (the "Services"), improving the site, protecting our rights and interests, maintaining and delivering the Services, meeting regulatory or legal obligations, and carrying out administrative and business activities related to the Services.
We also process Personal Data to better understand your preferences and needs.

To exercise meaningful controls to protect your rights regarding Personal Data:

To support the exercise of your rights, we maintain dedicated resources. Contact us anytime to request access to your personal data. We can modify or delete it, or stop using it for specific or general purposes. We can also transfer the information to you or to a third party. We will accommodate your requests wherever possible.

Protect Your Personal Data

While we cannot guarantee complete security of your Personal Data, we will continue to use a variety of methods and techniques to help protect it.
Our Privacy and Security Policy is complete.

1. The Scope?

This policy describes the types of Personal Data the Company collects on natural individuals and how it processes, shares, and secures that data.
This Policy applies to information related to an identified or identifiable natural person. An identifiable natural person is someone who can be identified directly or through a combination of additional information we hold or can access.
This Policy defines "processing" as any operation involving the use or collection of Personal Data, including its management, structuring, and storage.
Our services are intended for general audiences and are not designed for use by anyone under the age of 18. We do not knowingly collect information from anyone under 18, and we do not knowingly permit such individuals to use our services. If we become aware of any information collected from a child, we will delete it as quickly as possible.

2. What Personal Data Do We Have on You?

We collect Personal Data when you access our Services and channels or visit our website. In some cases, we request this information directly from you. In others, we collect it by analysing your use of our Services and service channels, or by receiving it from our third-party partners.

You are not required to provide personal information to the company, though this may affect the services we are able to offer you.

You are not obliged to provide Us with any Personal Data. In certain circumstances, however, you may need to supply it. Without it, We may be unable to offer the Services or grant you access to the website.

4. What Personal Data Do We Collect? When you visit our website, we collect the following personal information:

This includes information about your online activity log, traffic data (including IP address, date of access, and time of access), the language you used, software crash logs, the type of browser used, and information regarding the device you utilized. This information is not personal data and cannot be used to identify you.
Personal Data We receive from you: any personal data you provide to Us at your own choice when you connect with a third-party online trading platform through Us.
Personal information you provide specifically to third-party platforms to facilitate trade: this information includes your full name, address, phone number, and email address.

5. Legal Basis and Reasons for Processing Personal Data

Transfer of Personal Data to Third Parties

The Company may also share Personal Data with third-party companies that provide services to us, such as hosting and storage providers, IP address information, and analysis of user experience.
You may also ask us to provide specific Personal Data about you to third-party trading platforms. In these instances, we will provide the Personal Data you supply to us to those third-party trading platforms. Use of your Personal Data by such platforms is subject to their own privacy policies, and your Personal Data may be shared with multiple trading platforms.
The Company may share Personal Data with related entities or business partners. This provides the Company with the resources needed to enhance and improve the products and services it offers customers.
Where necessary to safeguard the rights of third parties or assets, the Company may disclose Personal Data to regulatory, local, or other official authorities.
We may also share Personal Data about you with potential investors, buyers, or lenders to the Company or any other company within the group, in connection with a transaction such as the transfer or sale of assets belonging to the Company or any other company within the group, or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other business within the group.

Cookies and Third-Party Services

We may use third-party services, such as advertising providers or analytics companies, on our website. These companies may also use cookies or similar technologies.
Cookies are small text files placed on your device each time you visit or access the website. We use cookies to gather information about your preferences and browsing habits, improve your user experience, remember your preferences, and customize the products and services that may interest you. Cookies are also used for statistics and analytics.
Some of the cookies we use are session cookies. These are temporarily downloaded to your device and last only until you close your browser. Other cookies are persistent, remaining on your device for a period of time after you close your browser. Persistent cookies help the website recognize you as a returning user and allow you to return to the website more easily.

Types of Cookies:

We may use it for the following purposes:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

The Company retains Personal Data for as long as necessary to fulfill the purpose described in this Policy, or for longer periods where required by applicable laws, regulations, policies, or orders.
We share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for an additional 12 months.
We regularly review the Personal Data we hold to confirm it is still needed.

9. Transfers of Personal Information to a Third-Party Country or International Organisation

10. Security of Personal Data We implement administrative, technical, and physical safeguards designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we work to maintain appropriate security standards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

We take appropriate organizational and technical measures to safeguard Personal Data, including preventing its accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that your Personal Data will remain secure without error, nor can we be held liable for any intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes, without limitation, disclosure resulting from transmission errors, unauthorized third-party access, or any other cause beyond our control.
Where required by legal or other obligations beyond our control, we may need to disclose Personal Data concerning you to third parties, such as public authorities. In these cases, we cannot control the level of security such third parties apply to your Personal Data.
No transmission of Personal Data over the internet can be guaranteed as completely secure. The Company cannot ensure the security of Personal Data you transmit to us online.

11. Hyperlinks to Third-Party Websites

The website includes links to third-party sites and applications. These applications and websites are not supervised by the Company. We are not responsible for how these websites or apps collect or process Personal Data. This Policy does not apply to actions taken through such sites or apps.
Before accessing or using any third-party website or app, We recommend reviewing its privacy policy. Exercise discretion when providing Personal Data to third parties.

12. Modifications to This Policy

Before accessing or using any third-party website or app We recommend, please review its privacy policy. Any Personal Data you choose to share with these third parties is provided at your own discretion.

13. Your Rights With Respect to Your Personal Information

You are entitled to request that We verify the accuracy of Personal Data collected about you, to rectify any errors, and to delete Personal Data We are not required to retain. You may also restrict the scope of processing of your personal information.
If you are a resident of the EEA, please refer to this page:
These rights apply to the information you provide in relation to your Personal Data. To exercise these rights, please write to the email address below.
Access rights
The Company can verify the accuracy of Personal Data being processed about you. Where such data exists, you are entitled to access it.
The Company will supply an electronic copy of the Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be provided electronically upon request.
The right to access Personal Data must not conflict with the rights and freedoms of others. If a request would adversely affect the rights or freedoms of another person, the Company may refuse the request or limit its ability to comply.
Right to rectification
The Company will rectify inaccurate Personal Data. You are entitled to request correction of incomplete Personal Data concerning you, taking into account the purpose of processing.
Right to Erasure
The following grounds apply: (a) Personal Data are no longer necessary for the purpose for which they were collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to processing based on legitimate interests pursued by Us or a third party; (d) Personal Data have been unlawfully processed; or (e) Personal Data must be erased to comply with a legal obligation applicable to the Company.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law, or (b) to establish, exercise, or defend legal claims.
Processing restrictions
If you contest the accuracy of your Personal Data, you may ask the Company to restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, or to establish, exercise, or defend legal claims, to protect the rights of another natural person, or for reasons of important public interest within the European Union or a Member State.
Right to data portability
Where processing is carried out by automated means and is based on consent or a contract to which you are party, you have the right to review the Personal Data you have provided to the Company.
You may request that your Personal Data be transferred directly from the Company to another controller, where technically feasible. Exercising the right to data portability does not affect your right to erasure. The right to data portability must not adversely affect the rights or freedoms of others.
Right to object
You may object at any time to the use of Personal Data concerning you based on legitimate interests pursued by the Company or a third party, including profiling based solely on such legitimate interests. Where the Company demonstrates compelling legitimate grounds for processing, We may continue unless you can show that your rights, freedoms, or interests override those grounds, or that the processing is necessary for the establishment, exercise, or defense of legal claims.
For direct marketing, you have the right to object to processing of your Personal Data at any time.
Right to withdraw consent
You may withdraw your consent to Our processing of Personal Data about you at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You are entitled to lodge a complaint with your supervisory authority.
You may lodge a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in relation to the processing of Personal Data within the European Union.
European Union and Member State law may limit the rights described in this section 13 concerning your Personal Data.
We will respond to requests made under section 13 within one month of receipt. This period may be extended by up to two additional months where necessary, taking into account the complexity and number of requests. We will notify you of any extension, along with the reasons for it, within one month of receiving your request.
Information requested under your rights in section 13 will be provided free of charge, except as otherwise permitted under this section. Where a request is manifestly unfounded or excessive, particularly where repetitive, We may charge a reasonable fee to cover administrative costs of providing the information or taking the requested action, or may decline to act on the request.
Where We have reasonable doubts about the identity of the person making a request, the Company may request additional information to verify identity.